Privacy Policy

Last updated: October 2026

Professional Technical Training respects your privacy and is committed to protecting your personal information.

Professional Technical Training Ltd is part of The Resources Group family of companies.

For the purposes of UK data protection law, Professional Technical Training Ltd is the organisation responsible for deciding how and why your personal information is used.

This Privacy Policy explains what information we collect through this website, why we collect it, how we use it and the rights you have.

1. Who we are

For the purposes of this Privacy Policy:

Data Controller: Professional Technical Training Ltd

Part of: The Resources Group family of companies

Address:
Woodstock Lodge
Woodstock
OX20 1PP

Email: info@the-resources-group.com

2. Information we may collect

Depending on how you use the website, we may collect information including:

  • your name;

  • company or organisation name;

  • email address;

  • telephone number;

  • training requirements;

  • location or site information you provide;

  • information included in an enquiry or message;

  • information about how you use the website;

  • browser, device and network information;

  • IP address;

  • pages visited and interactions with the website; and

  • cookie and analytics information.

We only ask for information that is reasonably necessary for the purpose for which it is being collected.

3. Information submitted through forms

If you complete a contact or enquiry form, we use the information you provide to:

  • respond to your enquiry;

  • understand your training requirements;

  • recommend suitable training;

  • prepare quotations or proposals;

  • arrange bookings where requested; and

  • communicate with you about the services you have asked about.

Depending on how the website is configured, form submissions may be stored within Squarespace or sent to connected systems such as email, spreadsheets or other business platforms.

4. How we use your information

We may use personal information to:

  • respond to enquiries;

  • provide information about our training services;

  • prepare and administer quotations and bookings;

  • provide customer support;

  • manage our business relationship with you or your organisation;

  • operate and secure this website;

  • understand website performance and usage;

  • improve our website and services;

  • comply with legal or regulatory obligations; and

  • protect our business, systems and users from misuse or fraud.

5. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legitimate interests
Where processing is reasonably necessary for our legitimate business interests, such as responding to business enquiries, administering customer relationships, improving our services and maintaining website security, provided those interests do not override your rights.

Legal obligation
Where we need to process information to comply with a legal requirement.

Consent
Where we specifically ask for your consent, including where consent is required for certain non-essential cookies or electronic marketing.

6. Website hosting and Squarespace

This website is hosted using Squarespace.

Squarespace may process information about website visitors where necessary to provide hosting, security, analytics and related website services.

Depending on the website settings, this may include information such as:

  • IP address;

  • browser and device information;

  • pages viewed;

  • referral source;

  • interactions with the website; and

  • timestamps.

Squarespace may act as a service provider or processor in relation to some website functions and may process certain information independently in accordance with its own privacy terms.

7. Cookies and similar technologies

This website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly and securely.

Other cookies may be used for purposes such as analytics and performance.

Where required by law, non-essential cookies will only be used after you have provided consent through the website’s cookie controls.

You can change or withdraw your cookie choices using the cookie controls available on the website.

8. Analytics

We may use website analytics to understand how visitors use the site, including which pages are viewed, how visitors reach the website and how they interact with its content.

This information helps us improve the website and understand which information is most useful to visitors.

Where analytics cookies require consent, they will only be activated after the necessary consent has been provided.

9. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with:

  • Professional Technical Training Ltd personnel who need it to respond to or administer your enquiry;

  • relevant personnel within The Resources Group family where shared operational, administrative or support services are provided;

  • instructors or operational teams where necessary to arrange requested training;

  • website hosting and technology providers such as Squarespace;

  • email, IT, CRM or data-storage providers used by our business;

  • professional advisers such as accountants, insurers or legal advisers;

  • regulators, law enforcement bodies or public authorities where legally required; and

  • other service providers acting on our behalf.

Where third parties process personal information for us, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

10. International transfers

Some of the technology providers used to operate this website or our business may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that relevant safeguards required by UK data protection law are in place.

These safeguards may include recognised adequacy arrangements or appropriate contractual protections.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on the nature of the information and our relationship with you.

For example:

  • general enquiries may be retained while the enquiry is active and for a reasonable period afterwards;

  • quotation and booking information may be retained for longer where required for contractual, accounting or compliance purposes;

  • website analytics information may be retained according to the settings of the relevant analytics service; and

  • information may be retained where necessary to establish, exercise or defend legal claims.

We periodically review information we hold and remove or anonymise it when it is no longer required.

12. Marketing

We will only send electronic marketing communications where we are permitted to do so under applicable law.

Where consent is required, you can withdraw that consent at any time.

You can also ask us to stop sending marketing communications by contacting info@the-resources-group.com or by using any unsubscribe option provided.

13. Your rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete personal information;

  • ask us to restrict how information is used;

  • object to certain types of processing;

  • receive certain information in a portable format;

  • withdraw consent where processing relies on consent; and

  • complain about how your information has been handled.

Some rights are subject to legal conditions and exemptions.

To exercise your rights, contact info@the-resources-group.com.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

15. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

16. Third-party links

Our website may link to websites operated by other organisations.

Those websites have their own privacy practices and policies.

We are not responsible for how third-party websites collect or use personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The current version will always be published on this page.

18. Contact us

For questions about this Privacy Policy or how we use personal information, contact:

Professional Technical Training Ltd
Part of The Resources Group family
Woodstock Lodge
Woodstock
OX20 1PP

Email: info@the-resources-group.com